SM Brand House respects your privacy and is committed to protecting the personal information you provide while using our website and services. This Privacy Policy explains what information we may collect, how we obtain it, how it is used, and under what circumstances it may be shared.

This policy applies to visitors, registered users, and customers who access or use the SM Brand House website, whether for browsing products, creating an account, placing an order, or contacting us. By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Information We May Collect

1. Personal and Contact Details

          When you interact with our website or place an order, we may collect information such as your name, email address, mobile or telephone number, delivery address, city, state, PIN code, country, and IP address.

2. Billing and Payment Details
          For purchases, we may collect information required for billing and order processing, including your billing name, billing address, and selected payment method.

Payment transactions may be handled by third-party payment service providers. SM Brand House does not directly store sensitive card information such as your complete credit card number, CVV, or card expiry details on our website.

3. Information You Share
           Any information, feedback, reviews, comments, or other content that you voluntarily submit through our website or through social media platforms associated with SM Brand House may be collected and used for the purposes described in this policy.

4. General and Preference Information
           We may collect information about your product preferences, browsing interests, feedback, or other details that you choose to provide while interacting with our website.

5. Technical Information
          When you access our website, certain technical information may automatically be recorded. This can include your IP address, browser type, device information, operating system, pages visited, time spent on the website, referring website, and other browsing-related information.

How We Obtain Information

1. Information Provided Directly by You
          We receive information when you create an account, place an order, make an enquiry, contact us by phone or email, submit a review, or otherwise voluntarily provide details to us.

2. Information Collected Automatically
          We may use technologies such as cookies, analytics tools, web beacons, and similar tracking technologies to understand how visitors use our website and to improve its functionality and performance.

3. Information Received Through Third Parties
          If our website provides links or integrated features from social media platforms or other third-party services, those platforms may share certain information with us according to your settings and their respective privacy policies.

How We Use Your Information

The information collected by SM Brand House may be used for the following purposes:

1. Order Processing: To process purchases, payments, deliveries, returns, exchanges, and refunds.

2. Customer Support: To respond to your questions, enquiries, complaints, or service requests.

3. Communication: To send order confirmations, delivery updates, payment notifications, and other service-related communications.

4. Website Improvement: To understand customer preferences and improve our website, products, services, and overall shopping experience.

5. Personalization: To provide relevant product information and content based on your interactions with our website.

6. Marketing: Where permitted, we may send information about new products, offers, discounts, promotions, or other updates from SM Brand House.

7. Security: To protect our website, customers, business operations, and systems against unauthorized activity, fraud, or misuse.

8. Analytics: To understand website traffic, customer behaviour, and general usage patterns.

9. Legal Requirements: To use or disclose information where required or permitted by applicable law.

Sharing of Information

SM Brand House may share necessary information with selected third parties in the following situations:

1. Service Providers
           We may provide relevant information to service providers who assist us with payment processing, website operations, customer communication, technical services, or other business functions.

2. Delivery and Logistics Partners
          Your name, contact number, and delivery address may be shared with courier or logistics companies so that your order can be delivered successfully.

3. Business Partners
          Where necessary, information may be shared with trusted business partners who provide services related to our operations. Such parties are expected to handle the information according to applicable privacy requirements. 

4. Legal and Regulatory Requirements
          We may disclose information when required by law, court orders, government authorities, legal proceedings, or when necessary to investigate fraud, security issues, or unlawful activities.

5. Business Transactions
          If SM Brand House or its business operations are involved in a merger, acquisition, restructuring, sale, or transfer of assets, relevant customer information may be transferred as part of that transaction, subject to applicable law.

Data Storage and Transfer

SM Brand House operates in India, and personal information may be stored and processed in India or through service providers located in other countries, depending on the services used by us.

Where information is transferred or processed outside India, we will take reasonable steps to ensure that such information is handled in accordance with applicable privacy and data protection requirements.

Marketing Communications

If you receive promotional emails, SMS messages, WhatsApp messages, or other marketing communications from SM Brand House, you may request to stop receiving such communications by contacting us.

Please note that opting out of promotional communications will not prevent us from sending essential service-related messages, such as order confirmations, payment updates, delivery notifications, returns, exchanges, or other communications necessary to complete your transaction.

Third-Party Websites

Our website may contain links to external websites, applications, or services operated by third parties. These websites have their own privacy policies and practices.

SM Brand House does not control or take responsibility for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Privacy Policy

SM Brand House may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on our website. We encourage you to review this page periodically to stay informed about how your information is handled.
Governing Law

This Privacy Policy shall be interpreted and governed in accordance with the laws of India. Any matter or dispute relating to this Privacy Policy shall be subject to the applicable laws and jurisdiction of India.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

SM Brand House

Phone / WhatsApp: 9443334446
Email: smtextiles08123@gmail.com

We will make reasonable efforts to respond to your privacy-related enquiries and assist you appropriately.