Shipping Policy

Thank you for shopping with SMbrandhouse!

We are committed to ensuring that your orders are processed and delivered safely and on time.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• Processing time may vary slightly during sales, promotions, or festive seasons.

Shipping & Delivery Time

• Standard delivery usually takes 3–7 business days, depending on your delivery location.

• Delivery to remote or certain serviceable areas may take a little longer.

• Delivery timelines may vary depending on courier service availability.

Shipping Charges

• Shipping charges are calculated at checkout based on the delivery location and order details.

• Free shipping may be available on selected products, orders, or promotional offers.

• Any applicable shipping charges will be displayed before you complete your order.

Order Tracking

• Once your order has been shipped, you will receive the tracking details via WhatsApp, SMS, or email.

• You can use the tracking details provided to check the current status of your shipment.

Delivery Information

• Please make sure that your shipping address, mobile number, and other contact details are entered correctly while placing the order.

• SMbrandhouse is not responsible for delivery delays caused by courier services, weather conditions, natural events, incorrect address details, or customer unavailability.

• Please ensure that someone is available to receive the package at the provided delivery address.

Failed Delivery

• If a delivery attempt fails due to an incorrect address, incomplete address, or customer unavailability, the courier may attempt re-delivery.

• Additional shipping or re-shipping charges may apply in certain cases.

Damaged or Missing Packages

• If your package arrives damaged, opened, tampered with, or with missing items, please contact SMbrandhouse within 48 hours of delivery.

• Please provide clear photos or videos of the package and the received products to help us verify and resolve the issue.

Contact Us

For any shipping-related questions or assistance, please contact us:

Phone / WhatsApp: 9443334446
Email: smtextiles08123@gmail.com

Our customer support team will be happy to assist you.

Thank you for choosing SMbrandhouse!